Refund policy

At House of Ko, we aim to provide the best quality kids wear for your little ones. 

1. Return Eligibility 

Returns are accepted only if: 

  • The item received is damaged 

  • Wrong product was delivered 

  • Product has manufacturing defects 

Items must be: 

  • Unused and unwashed 

  • Returned with original tags and packaging 

  • Requested within 3 days of delivery 

2. Non-Returnable Items 

The following items are not eligible for return: 

  • Products purchased during sale or clearance 

  • Used or washed garments 

  • Products without tags 

  • Customized or altered items 

3. Return Process 

To request a return: 

  1. Contact our support team with your order number 

  1. Share product images showing the issue 

  1. Our team will verify and approve eligible returns 

4. Replacement Process 

House of Ko does not provide refunds under any circumstances. 

Only product replacement will be provided for eligible cases. 

  • Contact our support team with your order number  

  • Share clear images/videos of the issue  

  • Our team will verify the request  

  • Once approved, replacement instructions will be shared 

5. Replacement Availability 

Replacements are subject to stock availability. 

If the same product or size is unavailable, House of Ko may offer: 

  • Alternative size  

  • Alternative product of equal value  

  • Store credit (if applicable) 

6. Cancellation Policy 

Orders can only be cancelled before shipment confirmation. 

Once shipped, cancellation requests cannot be accepted. 

7. Contact Us 

House of Ko 

Email:  houseofkodkmn@gmail.com

Phone:  +91 98946 73766