Refund policy

At House of Ko, we aim to provide the best quality kids wear for your little ones. 

At House of Ko, we are committed to delivering high-quality kidswear for boys and girls aged 1 year to 14 years. Please read our Return & Replacement Policy carefully before placing an order.

1. Replacement Eligibility

We offer replacement only under the following circumstances:

• You received the wrong product.
• The product is damaged during transit.
• The product has a manufacturing defect.

To be eligible for a replacement, the product must:

• Be unused and unwashed.
• Have all original tags and packaging intact.
• Be reported within 3 days from the date of delivery.

2. Unboxing Video is Mandatory

To process any replacement request, customers must record a continuous unboxing video before opening the package.

The video should clearly show:

• The sealed package before opening.
• The shipping label.
• The complete unboxing process without any cuts or edits.
• The condition of the product received.

Replacement requests without a valid unboxing video will not be accepted.

3. No Return & No Refund Policy

House of Ko follows a No Return and No Refund Policy.

We do not accept returns or provide refunds for any products purchased from our website.

Only eligible products with verified manufacturing defects, transit damage, or incorrect items will be considered for replacement.

4. Product Inspection & Return for Replacement

Once your replacement request is approved by our customer support team, you will be provided with the return address.

The defective or incorrect product must be sent to the address shared by our customer support team.

The replacement will be processed only after the returned product is received and inspected by our quality team.

If the inspection confirms the reported issue, a replacement product will be dispatched.

5. Non-Replaceable Items

Replacement requests will not be accepted for:

• Incorrect size selected while placing the order.
• Color variations due to screen or photography.
• Products purchased during sale, clearance, or promotional offers (unless received damaged or defective).
• Used, washed, altered, or damaged products.
• Products returned without original tags or packaging.
• Replacement requests submitted after 3 days from the delivery date.
• Claims made without a valid unboxing video.

6. Replacement Availability

Replacements are subject to stock availability.

If the same product, size, or color is unavailable, House of Ko may offer:

• A similar product of equal value, or
• An alternative size or color (subject to customer approval).

7. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

8. Contact Us

For any replacement-related queries, please contact our customer support team.

Email:  houseofkodkmn@gmail.com

Phone:  +91 9150880987